Sales Policy

Effective Date: December 31, 2024

At Optra, we strive to offer high-quality products and ensure that you have a smooth, reliable shopping experience. This Sales Policy outlines the terms and conditions of purchasing products from our website (optra.site). By making a purchase on our site, you agree to the terms of this policy.

1. Order Acceptance

When you place an order on our website, you are making an offer to purchase products subject to the following conditions:

  • Availability: All products are subject to availability. If an item is out of stock, we will notify you and provide alternatives if possible.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received it. We reserve the right to refuse or cancel any order at our discretion, even after order confirmation.
  • Pricing: Prices listed on our website are subject to change at any time without notice. The price at the time of checkout will be the final price you pay. Taxes, shipping, and handling fees are calculated separately.

2. Product Information

We aim to provide accurate product descriptions, images, and pricing information. However, we do not guarantee that all information is 100% accurate, complete, or error-free. Product colors, sizes, and features may vary slightly depending on the display settings of your device.

3. Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. By making a purchase, you confirm that the payment method used is valid and that you authorize us to process the payment for your order.

  • Accepted Cards: Visa, MasterCard, American Express, Discover
  • Other Methods: PayPal, Google Pay, Apple Pay

4. Pricing and Payment Errors

In the event of a pricing error or payment issue, we reserve the right to correct the error before processing your order. If a pricing error is identified after you’ve placed the order, we will notify you and provide the option to proceed with the corrected price or cancel the order.

5. Shipping and Delivery

We offer shipping within the United States and internationally. Shipping fees and delivery times vary based on your location and the shipping method you choose.

  • Domestic Shipping: Typically takes 3-7 business days for delivery.
  • International Shipping: Delivery times vary depending on the destination.

We are not responsible for delays caused by the shipping carrier or customs processes.

6. Sales Tax

Sales tax is charged based on the shipping address and applicable state or local tax laws. The sales tax will be calculated and displayed during the checkout process.

7. Returns and Refunds

If for any reason you are not satisfied with your purchase, our Refund and Returns Policy applies. Please refer to our Refund and Returns Policy page for detailed instructions on how to return products and request refunds.

  • Return Window: Returns are accepted within 30 days of the purchase date.
  • Return Conditions: Products must be unused, unwashed, and in their original packaging.

8. Order Cancellations

You may cancel your order at any time before it is shipped. If your order has already been processed or shipped, you will need to follow the return process after receiving the product. Please contact our customer service team immediately if you wish to cancel your order.

9. Account Creation and Security

To complete purchases, you may need to create an account on our website. You are responsible for maintaining the confidentiality of your account details, including your password. Please ensure that your account information is accurate and up-to-date. We are not responsible for any unauthorized access to your account due to your negligence.

10. Limitation of Liability

Optra is not responsible for any damages, losses, or expenses arising from the use or inability to use our products or website. Our liability is limited to the amount you paid for the product in question. We are not liable for indirect or consequential damages.

11. Customer Service

If you have any questions about our Sales Policy or need assistance with your order, please contact us:

12. Changes to This Policy

We reserve the right to modify this Sales Policy at any time. Any updates will be posted on this page with the new effective date.