Privacy Policy

Effective Date: December 31, 2024

At Optra, we take your privacy seriously and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (optra.site), purchase products, or use our services. By accessing and using our website, you consent to the practices described in this policy.

1. Information We Collect

When you interact with Optra.site, we may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, phone number, and payment details that you provide when you make a purchase or sign up for an account.
  • Non-Personal Information: We may collect data such as browser type, operating system, IP address, device type, and browsing behavior. This information helps us understand how users interact with our website.

2. How We Collect Your Information

We collect your information in the following ways:

  • When you make a purchase: When you complete a transaction on our website, we collect personal and payment information.
  • When you create an account: If you register for an account, we collect information such as your name, email address, and other contact details.
  • When you communicate with us: We collect any information you provide when contacting us via email, phone, or our contact form.

Additionally, we may use cookies, web beacons, and similar technologies to track your interactions with our website and improve user experience.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing and Fulfillment: To process your orders, handle payments, and deliver products to you.
  • Customer Service: To respond to your inquiries, provide support, and resolve any issues.
  • Marketing: To send promotional emails, newsletters, or special offers (only if you’ve opted into receiving marketing communications).
  • Improvement of Services: To analyze your usage patterns and enhance the functionality of our website and services.
  • Compliance and Legal Requirements: To comply with legal obligations and resolve disputes or enforce our agreements.

4. How We Protect Your Information

We use a variety of security measures to protect your personal information, including encryption, secure sockets layer (SSL) technology, and other safeguards. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to implement reasonable security measures but cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who help us with the following:

  • Payment Processing: To handle payment transactions securely.
  • Shipping and Delivery: To fulfill and ship your orders.
  • Marketing Services: If you have subscribed to our marketing communications.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal processes or to protect our rights.

These third parties are prohibited from using your personal information for purposes other than providing their services to us.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your information by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in the email or by contacting us at info@optra.site.
  • Data Deletion: You can request the deletion of your account and personal information by contacting us. Please note that some information may need to be retained for legal or operational reasons.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, track your interactions with the website, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will delete it immediately. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us: